Returns and Refunds
Last Updated: June 2026
At Le Petit, we take great pride in creating handcrafted wooden products designed to bring beauty, warmth, and functionality into your home. Each item is carefully inspected before it is packaged and shipped. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.
1. Overview
This Returns & Refunds Policy applies to all purchases made through the Le Petit website and is governed by the laws of the Republic of South Africa, including the provisions of the Consumer Protection Act, 68 of 2008 (CPA) where applicable.
By placing an order through our website, you agree to the terms outlined in this policy.
2. Return Eligibility
You may request a return if:
- The product was damaged during delivery.
- The product received is defective.
- The incorrect item was supplied.
- The item has a manufacturing fault.
- The product does not match the description provided on our website.
To qualify for a return, the product must:
- Be returned within the applicable return period.
- Be unused and in its original condition.
- Include all original packaging, accessories, and documentation where applicable.
- Not show signs of misuse, neglect, alteration, or accidental damage caused after delivery.
Le Petit reserves the right to inspect returned products before approving a refund, replacement, or repair.
3. Change of Mind Returns
If you change your mind after receiving your order, you may request a return within 7 days of delivery, subject to the following conditions:
- The item must be unused and in resaleable condition.
- The item must be returned in its original packaging.
- Return shipping costs will be the responsibility of the customer.
- Original shipping fees are non-refundable.
Once the returned item has been received and inspected, a refund may be issued less any applicable shipping and handling costs.
Please note that custom-made, personalised, engraved, or made-to-order items cannot be returned due to a change of mind.
4. Damaged or Defective Products
If your order arrives damaged or contains a manufacturing defect, please contact us within 48 hours of receiving your order.
When submitting your claim, please include:
- Your order number.
- A description of the issue.
- Clear photographs of:
- The product.
- The damage or defect.
- The packaging received.
Once your claim has been reviewed, we may:
- Replace the product.
- Repair the product where appropriate.
- Issue a full or partial refund.
Le Petit may request that the item be returned before processing a replacement or refund.
5. Incorrect Orders
If you receive the wrong item, please notify us within 7 days of delivery.
We will arrange collection of the incorrect product where necessary and will ship the correct item at no additional cost to you.
The incorrect item must be returned in its original condition and packaging.
6. Products Damaged Through Misuse
Refunds, repairs, replacements, or returns will not be accepted for damage resulting from:
- Improper use.
- Misuse or abuse.
- Accidental damage.
- Exposure to excessive moisture, heat, or direct flame.
- Failure to follow care instructions.
- Natural wear and tear.
- Unauthorized modifications or repairs.
Wood is a natural material and may display variations in colour, grain, knots, and texture. These natural characteristics are not considered defects.
7. Handcrafted Product Variations
Because many Le Petit products are handcrafted and made from natural wood, slight variations may occur between products.
These variations may include:
- Wood grain patterns.
- Natural markings.
- Colour differences.
- Minor variations in dimensions.
- Unique characteristics inherent to natural materials.
These features contribute to the individuality of each piece and do not qualify as defects or grounds for return.
8. Non-Returnable Items
The following items cannot be returned unless they are defective or supplied incorrectly:
- Custom-made products.
- Personalised or engraved products.
- Made-to-order products.
- Gift cards or vouchers.
- Clearance or sale items marked as non-returnable.
- Products damaged through misuse or neglect.
9. Refund Process
Once your returned item has been received and inspected, we will notify you of the outcome of your return request.
If approved, refunds will be processed using the original payment method used during checkout.
Please allow:
- Up to 5 business days for inspection and approval.
- An additional 5–10 business days for funds to reflect, depending on your financial institution.
Refund processing times may vary between payment providers and banks.
10. Exchanges
Where stock is available, Le Petit may offer exchanges for:
- Defective products.
- Incorrectly supplied products.
- Approved change-of-mind returns.
If the requested replacement product differs in value from the original purchase, any applicable balance may be payable by the customer or refunded by Le Petit.
11. Return Shipping
Faulty, Defective, or Incorrect Products
If a return is approved due to:
- Manufacturing defects,
- Damage during delivery, or
- Incorrect items supplied,
Le Petit will cover reasonable return shipping costs.
Change of Mind Returns
For approved change-of-mind returns:
- Customers are responsible for all return shipping costs.
- Original delivery charges are non-refundable.
We recommend using a tracked courier service for all returns, as Le Petit cannot be held responsible for parcels lost during return transit.
12. Return Procedure
To initiate a return, please contact our customer support team and provide:
- Full name
- Order number
- Contact details
- Reason for return
- Supporting photographs (where applicable)
Our team will provide return instructions and any necessary return authorisation details.
Returns sent without prior approval may experience delays in processing.
13. Consumer Rights
Nothing in this policy limits or excludes any rights afforded to consumers under the South African Consumer Protection Act.
Customers retain all rights provided by applicable consumer protection legislation, including rights relating to defective goods, repairs, replacements, and refunds.
14. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Le Petit
Email: info@lepetit.co.za
Phone: +27 79 492 2037
Website: Le Petit
Our team will be happy to assist you with any return or refund enquiries.